Welcome to Travelpro Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our travel-savvy customer service team is always ready to help at [email protected].
About Our Products
What types of luggage do you offer?
We specialize in high-quality travel gear including:
- Carry-On Luggage (perfect for business trips and short getaways)
- Lightweight Luggage (for easy maneuverability)
- Rolling Luggage (with smooth-rolling wheels)
- Spinner Luggage (360° wheels for effortless movement)
- Travel Duffel Bags (versatile and spacious)
- UnderSeat Luggage (compact and airline-approved)
What makes Travelpro Shop luggage special?
Our products are designed with frequent travelers in mind, featuring:
- Durable materials built to withstand travel demands
- Thoughtful organization features
- Smooth-rolling wheels for easy mobility
- Lightweight construction without sacrificing durability
- TSA-approved locks where applicable
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” option. Having an account allows you to track orders, save shipping information, and view order history.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Shipping & Delivery
Where do you ship?
We offer global shipping to most destinations, excluding some remote areas in Asia and other locations. During checkout, our system will verify if we can ship to your address.
What shipping options are available?
We offer two convenient shipping methods:
- Standard Shipping ($12.95) via DHL or FedEx (10-15 business days after 1-2 day processing)
- Free Shipping via EMS for orders over $50 (15-25 business days after processing)
Pro Traveler Tip: Order at least 3 weeks before your departure date to ensure timely delivery.
How can I track my order?
You’ll receive tracking information via email once your order ships. You can also check your order status by logging into your account.
Do I need to be present for delivery?
Yes, all deliveries require a signature to ensure safe receipt of your luggage.
Are there any additional fees for international orders?
Customers are responsible for any customs fees or import taxes that may apply in your country. These are not included in our shipping charges.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused and in original condition with all tags attached.
How do I initiate a return?
Please contact our customer service at [email protected] within 15 days of receiving your order to initiate a return. Include your order number and reason for return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Customer Service
How can I contact customer service?
Our travel-savvy customer service team is available via email at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our customer service team operates Monday-Friday, 9am-5pm Mountain Time (GMT-7).
Where is your company located?
Our headquarters is located at:
4340 Harry Place, Colorado Springs, CO 80901, USA
4340 Harry Place, Colorado Springs, CO 80901, USA
Still have questions? We’re here to help make your travel gear shopping experience smooth and enjoyable. Contact us at [email protected] and we’ll be happy to assist you!